Palm Health SMS Consent — Public Opt-In Evidence
Public compliance evidence for the Palm Health SMS program
Patients may voluntarily opt in to recurring appointment reminders and care updates during authenticated EMR onboarding. The Contact & Support Preferences step presents an unchecked checkbox:
☐ Yes, I agree to receive recurring appointment reminders and care updates from Palm Health at the mobile number I provided.
Consent is not required to receive care. Up to 4 msgs/month. Msg & data rates may apply. Reply STOP to cancel and HELP for help.
How consent works
• The checkbox is unchecked by default.
• The patient actively chooses whether to select it.
• The patient can complete care and portal enrollment without selecting it.
• The patient’s current consent choice is recorded in the EMR.
• No routine SMS is sent without active consent.
• Patients can revoke consent in the portal or reply STOP at any time.
This page reproduces the disclosure shown in the authenticated onboarding flow. It contains no patient information.
SMS Privacy Notice: https://www.mypalmhealth.com/post/sms-program-privacy-notice
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